Plumbing operates by a higher standard than most of our competitors and with a motto like this; we tend to get our point across to both client and employee. “Be the hero and make a friend”
As society becomes increasingly busier, many of our clients don’t have time or the skills to make the necessary repairs in their homes or offices. This quote is tailored around the desire to truly want what is best for our customer. In our daily training, it is repeatedly taught that many clients are expecting, through the media or past experiences, that they are going to “get ripped off”. We teach each and every Technician to be honest and also ensure that they “make the problem go away”. Doing so we earn the respect of “being the hero for the day” and in addition, we just made a new friend!
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